Shangri La hotels (Sydney) Career Development Program

Shangri La hotels (Sydney) is committed to your growth and is investing in a career development program designed to equip you with valuable skills, a Nationally Recognised Qualification, and open doors to new personal and professional opportunities.

Express Your Interest

Register Here

- For Cert IV Leadership & Management Only - 

If no, please connect with your supervisor or HR Business Partner to discuss course options.

Fully Paid For

No Exams

Access Student Discounts

In-Person Training During Work Hours

What will you gain out of this?

In-person group training to formalise your experience and support your career goals.

Nationally Recognised

Take pride in your Nationally Recognised tertiary qualification.

Study During Work Hours

Classroom training will take place entirely during work hours.

Access to Student Discounts

Access potential student discounts online and in-stores with your student concession card. (Applications required)

Fully Paid For

Shangri La hotels (Sydney) covers all your costs—no fees and no HECS debt.

Courses Designed With Your Growth In Mind

With content tailored to Shangri La hotels (Sydney) that is designed to be relevant for all levels of staff and across departments, our programs will help recognise and enhance your current skills, whilst introducing new ones.

BSB40520 - Certificate IV in Leadership and Management

This qualification and training program will prepare you to work more independently and to operate in a supervisory or team leader role with confidence. It incorporates a range of key subjects that provide the foundations needed to effectively manage a team and workplace operations.


Being a leader is simply more than supervising others - it can also be an opportunity for you to inspire and mentor others.

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BSB30120 - Certificate III in Business (Customer Engagement)

Specialising in Customer Engagement, this course will help you gain confidence in your ability to communicate complex concepts and become more effective in deliverying and managing customer services procedures.


Learn how to work effectively in team environments to build excellent workplace relationships and how to develop and work within structured service systems.

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CPP30321 - Certificate III in Cleaning Operations

Each individual indoor environment requires specialist cleaning knowledge as well as an understanding of processes and best practice cleaning principles.


A Certificate III in Cleaning Operations in a nationally recognised industry qualification that will help you learn how to deliver industry standard best cleaning procedures for both domestic and commercial environments.

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